Invoking the Full Color Finesse UI Fails With an Error About the QuickTime Version

Article Number 420121 Last Edited 09/29/09 Keywords color finesse, quicktime version, quicktime 7.6.4

Platforms/Versions Color Finesse 2.1.10 and earlier on Windows, with QuickTime for Windows 7.6.4. Problem Invoking the full Color Finesse UI gives an erroneous error message about needing QuickTime 7.0.2 or later, when such a version of QuickTime is already installed. Because the behavior of QuickTime in this case is unexpected (it says it initialized, but didn't really) you may see an additional error message: In both cases, just click OK to return to After Effects. This error occurs only with QuickTime for Windows 7.6.4 installed. Solution While the cause of the problem is QuickTime 7.6.4 itself, you can work around the issue by installing Color Finesse 2.1.11 which preloads one of QuickTime's own DLLs to avoid the error. You can download the latest version of Color Finesse from the Downloads page. Moving back to an earlier version of QuickTime will also resolve this problem, should you not wish to upgrade Color Finesse for some reason. Related Documents

Home | Products | Ordering | Downloads | Support | Resellers | Tips & Articles About Us | What's New | Press Room | User Forum | Register a Product

Copyright © 1996-2009, Synthetic Aperture. All rights reserved. Color Finesse is a registered trademark, and Synthetic Aperture, Video Finesse, Echo Fire, Test Gear, Test Pattern Maker, Colorociter, QuickGrades, and LiveFire are trademarks of Synthetic Aperture. All other trademarks are the property of their respective owners. Comments, corrections, and suggestions should be sent via our feedback form. This page was last updated Tuesday, September 29, 2009.